- Competitive salary + 10% superannuation + range of market leading employee benefits
- Hybrid role + centrally located offices in Britomart
- Develop your career with Westpac!
Mō te tūranga | About the Role
We are excited to advertise a Learning Programme Lead – Credit to join our Culture, Capability and Learning function. You will report to the Senior Manager Banker Capability and be part of the wider HRC Business Unit.
This role is responsible for programmes including, Westpac New Zealand’s Credit Approval Limit (CAL) programme and other credit/lending and targeted capability skilling, including role-ready induction for our customer facing bankers, with programmes structured to meet any accreditation requirements. You will be creating and implementing engaging learning experiences that build core banking capabilities across e-learning, virtual and in person workshops, including facilitator and participant resources.
Nā tāu rourou | What will you bring?
- Proven experience as a learning professional designing and delivering blended learning experiences within a corporate environment
- Exceptional facilitation skills including delivery of learning programmes at multiple levels of the organisation, both face-to-face and virtual formats
- Experience working in a customer-facing and/or credit role within Westpac New Zealand or the wider financial services ecosystem
- Comprehensive understanding of Westpac New Zealand’s Credit Approval Limit (CAL) framework and experience developing or delivering foundational credit/lending programmes for bankers
- Sound knowledge and experience in the application of adult learning principles
- Adult learning certification (preferred)
- Experience working with a learning management system
- Excellent interpersonal and communication skills
- Determined to provide excellent customer service and deliver the best possible results for the business at all times
- High levels of self-awareness and empathy
- Ability to relate to people at all levels and from a diverse range of backgrounds
- Enjoys collaborative working as part of a team while also able to work effectively with own initiative
- Comfortable with ambiguity and willing to flex to support the wider team
- Assimilates new information quickly
Westpac Hei Wāhi Mahi | Working at Westpac
- In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Growth and development – we provide opportunities for development and promote internal mobility
- Recognition - we recognise and reward our star performers
- School holiday subsidy - help you balance work and family during school holiday
- 2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
13 September 2025
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