Company Description
Join us at Accor & Pullman Auckland, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.
Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.
A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
As the Night Guest Services Agent / Porter, you embody Pullman’s progressive values through your presentation, personality and energy. You are the welcoming presence in the lobby during evening and overnight hours, ensuring guests feel safe, supported, and well-cared-for. With a wealth of brand, hotel and city knowledge, guests instinctively turn to you for assistance. By connecting meaningfully with guests, you will become a familiar face and source of inspiration for progressive ideals for guests and Heartist® alike.
Your primary responsibilities will include:
- Welcome guests and visitors from around the world, building relationships with new and returning guests and creating an atmosphere of genuine conviviality.
- Ensure accuracy and professionalism with information and payments during arrivals and departures.
- Be present and visible in the lobby, easily identifiable by guests, and anticipate their needs by promptly responding to queries and requests.
- Assist with the transfer, storage and handling of guest luggage and property, park and retrieve guest cars as requested
- Work closely with a fantastic team, fostering positive relationships with other departments, including Housekeeping and Reservations.
Qualifications
- To be successful in this role, you must hold a New Zealand Driver License
- Ability to work on a rotating roster over 7 days if required, including weekends, public holidays and morning and night shifts.
- Opera Cloud knowledge is an advantage, but not necessary.
- Passion for providing unparalleled levels of service
- Exceptional grooming and articulate in communication
- Ability to work in a fast pace environment.
- Physically fit and able to lift at least 30kg
- The right to work in New Zealand
Additional Information
Why join Pullman Auckland?
Our People+ Culture
We are, who we serve
We hire for personality, train for skill.
A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,
and multi-hyphen spirit of our muse.
- We seek opportunities
- We connect with meaning
- We make a positive impact
We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
- Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
- Daily staff meals provided
- Ongoing reward and recognition incentives
- Opportunities for further development and worldwide career progression within Accor
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
