At Rosewood Matakauri we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career. You may be looking for a working holiday adventure in New Zealand for 6 months or maybe developing your hospitality career with us.
About Us
Spectacularly located on the shores of Lake Wakatipu, Matakauri Lodge offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.
What you will do:
This role has a strong focus on administration to ensure a smooth experience for our guests. This includes;
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Being the central communication centre for the hotel,
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Collating guest accounts, balancing daily audits, answering telephones and general guest correspondence,
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Day to day tasks associated with room reservations ensuring exceptional experiences for our discerning guests,
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Assisting guests with activities,
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Administration tasks to ensure the smooth running of the front office department and hotel.
What you will bring:
As well as your passion for service delivery and for luxury hospitality, you will have -
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Some previous experience in a similar role, ideally within the hospitality sector
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A confident and professional telephone manner
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The ability to multi-task, prioritize and organise
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A high level of attention to detail and exceptional organisational skills
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Immaculate presentation
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Knowledge and experience OPERA Cloud (or similar) would be an advantage, but not essential.
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And a genuinely warm smile!
This is a unique role and one that differs greatly from a typical hotel or resort reception role. High energy levels, attention to detail and exceptional communication skills are critical to your success.
What we offer:
We offer competitive wages, delicious associate lunches and access to our Associate Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide you with 2 days in a row off each week.
Due our private and remote location, you will need to have your own reliable transport. You will also need a valid working holiday visa or New Zealand work rights to apply.
Please check your ability to get a New Zealand visa at - [1] https://www.immigration.govt.nz/new-zealand-visas/preparing-a-visa-application/working-in-nz/how-long-can-you-work-in-new-zealand-for/working-holiday-visa
Core to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels: Ownership, Passionate, Transparent, Innovative and Collaborative.
If you wish to apply for this role and have the attributes above, we'd love to hear from you.
Applications for all Seasonal positions close 31 May 2025.
References
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1. https://www.immigration.govt.nz/new-zealand-visas/preparing-a-visa-application/working-in-nz/how-long-can-you-work-in-new-zealand-for/working-holiday-visa
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