- Partnering with clients and whanau
- Are you resilient, detail-oriented, and able to meet deadlines?
- Do you thrive in a dynamic, supportive team?
Please note that much of this role will be desk and telephony based
About this role | Mō te tūranga mahi
The Sensitive Claims Service provides support to anyone in Aotearoa New Zealand, including visitors to the country who have experienced sexual abuse or assault in New Zealand.
The Recovery Partner Mental Injury team acts as a facilitator between clients, treatment providers, suppliers, and other agencies.
In this position, you will work with clients throughout their recovery process. The role includes engaging in discussions with clients and providers, as well as reviewing medical information and provider reports. You will identify individual client needs and preferences and align these with the entitlements and services funded by ACC or other contracted agencies. Tasks include approving clinical recommendations or offering feedback to providers and clients on available options, supporting informed decision-making and managing expectations proactively.
Sensitive claims can be complex and may require extended timeframes. Effective prioritisation, proactive time management, analytical review of information, and sound judgement within established guidelines are essential for this position.
The role may involve exposure to challenging information. ACC provides a collaborative environment and access to various support mechanisms, including training and professional supervision.
The Indicative salary ~ $77,502 + $6,975 (9%) superannuation
Start date: | Rā Timata: Monday 29 September 2025
About you | Mōu
With complex mental injury clients, you understand the importance of the very first engagement with ACC and managing the client through the most acute immediate engagement with us and will continue to manage and partner the client until their needs stabilise.
Important Skills Nga Pūkenga Motuhake
- Understanding of mental injury and client engagement through appropriate communications, engagement and building trust
- Managing a complex workload, which incorporates empathy and trust while providing robust and appropriate well-being services
- Experience establishing and building relationships with clients and family – understanding the importance diversity and inclusion through recovery
- Proven experience in creating effective partnerships across the health sector to achieve meaningful client outcomes.
About us | Mō mātou
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident
At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.
Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.
Applications close | Rā Kati
Applications close at 11:55pm on Wednesday, 6 August 2025, but screening and interviews may begin earlier. Interested candidates are encouraged to submit their applications as early as possible.
If you encounter accessibility issues when submitting your application, please email [email protected]
Please note: Applications will only be accepted through our Career website online.
Late Applications will not be accepted
