The Quest Serviced Apartments Hotel in Remarkables Park Queenstown is looking for a Housekeeper/Receptionist. Experience preferred but not required. This is a dual role and the successful applicant will be fully trained.
Applicants who have NZ Citizenship or applicable current NZ Visa, will have first consideration.
What are the expected days and times of work?
8:30am - 4:30pm / Mon - Sunday (rostered on 5 days per week)
How many hours guaranteed?
A minimum of 30 hours per week
Are there any additional job prerequisites?
Previous work experience in housekeeping preferred. Physically fit. Not carrying any injuries. Housekeeping is physical work and will not be suitable for those with back problems etc.
Room Attendant / Housekeeper Duties
- Follow instructions given by your supervisor
- Clean and maintain guest rooms and common areas as per the Quest standard
- Service rooms as required according to training provided and the Quest Standard
- Check all items in rooms when cleaning to ensure they are in good safe working order
- Laundry to be done as and when required or instructed
- Rubbish bins to be emptied into outside skip as required
- Maintain professional conduct while in reception area, hallways, stairwells, apartments and all areas within close vicinity to the Quest Hotel at all times
- Assist guests if and when required
Front Office Reception Duties
- Front Office Reception area is clean and tidy at all times.
- Marketing materials are displayed at all times.
- Promote the business.
- Sell reservations.
- Provide accommodation reception services in accordance with Quest Franchise Operations Manual.
- Complete financial, guest and reservations records in accordance with Quest Franchise Operations Manual.
- Professional presentation of self and work environment – in accordance with Quest Code of Conduct, Quest Way and Quest Franchise Operations Manual.
- Communicate with Housekeeping/Room Attendant and Maintenance staff so as to achieve the operational objective of the business, in accordance with Quest Procedures.
- No guest complaints relating to reception area presentation.
- Able to articulate the points of difference between a Quest Serviced Apartment and competing accommodation products/brands.
- Able to identify strengths and weakness of the business relevant to market competition.
- Able to recite ALL information contained on the business’s fact sheet.
- Able to provide information about other Quest businesses.
- Able to provide information on different Quest products to customers and guests.
- The business experiences no loss due to non-adherence to policy and procedure.
- Conversions of enquiries exceed 70%.
- Able to demonstrate the key selling attributes of Quest Serviced Apartments and the business.
- Demonstrate competency in all operational requirements of RMS including, Night Audit procedure, reservations, check in/out, room allocation policy, access help desk.
- Able to articulate current performance of property against targets.
- All enquiries are recorded.
- All financial transactions are recorded.
- All transactions are reconciled and accurate. Customer service
- Customer service delivered in accordance with the Quest Way.
- Meet and farewell guest in accordance with Quest Front Office Operation Policy and Procedures.
- Knowledge of local area facilities and services.
- Ability to resolve guest complaints and enquires.
- Consistently refer to guests by name.
- 90% of Guest Feedback Questionnaires to contain positive guest comments.
- Able to provide information on the local area.
- Resolve guest complaints and requests first time.
