About the Role
This is a phone-based role where you’ll be the calm, capable voice supporting our New Zealand customers. You’ll handle up to 60 calls a day (yes, really), helping clients get the most out of their Yellow, White Pages, and Thryv products. You’ll be juggling multiple systems, navigating Salesforce like a pro, and delivering top-tier service with a smile (even if it’s just over the phone).
It’s fast, it’s dynamic, and it’s never dull. If you love variety, live for a challenge, and can keep your cool while the pace picks up — we want to hear from you.
Key Responsibilities
- Be the voice of calm and clarity: You’ll handle inbound and outbound calls like a pro, offering expert advice on Yellow, White Pages, and Thryv products while solving customer queries with empathy and efficiency.
- Have the gift of the gab: you’re warm, personable, and know how to make clients feel heard, valued, and supported. You leave them smiling, and maybe even dropping a glowing NPS score like it’s a five-star review.
- Keep it tidy: Every interaction gets logged with precision — because if it’s not in the system, did it even happen?
- Tech it out: You’ll navigate multiple systems (yes, Salesforce included) with speed and confidence. If you can juggle tabs like a caffeinated octopus, you’re in the right place.
- Team up: Work closely with Sales, Care, and the Solutions Centre to make things happen. Collaboration is your middle name.
- Protect the print, grow the SaaS: You’ll have strong retention conversations to keep our core print revenue humming, while also spotting opportunities to introduce customers to our SaaS solutions and pass the baton to our Field Sales team when it’s time to go deeper.
- Prioritise like a boss: With print book closes and deadlines always on the horizon, you’ll manage your workload like a time-management ninja.
- Know your stuff: Stay sharp on all things Yellow, White, and Thryv — because knowledge is power (and makes you sound impressive on calls).
Who Should Apply?
We’re looking for people across New Zealand who:
- Deliver service like a legend: you genuinely care about customers and know how to make their day (even when they’re calling about a cancellation).
- Think like a business owner: You understand the heartbeat of a business — its operations, marketing needs, and growth goals.
- Speak fluent tech: juggling multiple systems doesn’t scare you; in fact, you kind of enjoy it.
- Thrive (pun intended) in organised chaos: Fast-paced and agile environments energise you, and you’re totally at home when things are moving, evolving, and occasionally doing cartwheels.
- Want to grow (and glow): you’re hungry for career development and love contributing to team wins.
- Can handle 60 calls a day: and still crack a joke by call #59.
What We Offer
- No Call Centre Experience? No Problem! We’ll train you up — attitude is everything
- Work from Home: 100% remote, work in your slippers if you like
- Growth Opportunities: Promotions and development are part of the package
- Flexible Hours: We love parents who are returning to the workforce, and we will consider part-time hours for the right candidate, assuming they can work at least four 8-hour shifts, Monday to Friday. We ask all employees to seek alternate care arrangements for their dependants, during their scheduled work hours.
- Fun Team: We’re serious about service, but not about ourselves
- Annual Salary and Reviews: Because recognition matters
Next Steps
Ready to bring your service skills to a team that values personality as much as performance? Apply now and help New Zealand businesses thrive with Thryv! Start date 15th September 2025.
Application Method
Only online applications through the specified platform will be considered. Direct email applications will not be eligible for shortlisting.
For a confidential discussion, please contact:
Brianna Alter, Talent Acquisition Specialist on 436 606 690 or [email protected]
