Service Desk Analyst

Do you have a passion for solving problems, supporting others, and working with technology? We're looking for a proactive and customer-focused Service Desk Analyst to join our friendly, dynamic Service Desk team.

What You’ll Do:

• Be the first point of contact for system support across the organisation
  
• Provide excellent customer service and technical support via phone, email, face to face and our service portal
  
• Troubleshoot issues and escalate when necessary, ensuring timely resolution
  
• Work collaboratively within the team and with wider technical support groups
  
• Contribute to documentation, knowledge sharing, and service improvement initiatives
  

What You’ll Bring:

• Proven experience in a Service Desk or IT support environment
  
• Excellent communication and interpersonal skills
  
• A customer-first mindset with strong problem-solving abilities
  
• Familiarity with ITSM tools and Microsoft technologies
  
• A commitment to continuous learning and adaptability in a fast-paced environment
  

Why Join Us?

• Supportive team culture with ongoing development opportunities
  
• Meaningful work that helps keep our digital services running smoothly
  
• A modern and flexible work environment
  
The opportunity to grow your IT career in a collaborative setting

Ready to make a difference in how we support our organisation through technology? Apply now and bring your customer-first, service mindset and tech skills to our growing team!