Are you a strategic leader with a passion for innovation, operational excellence, and customer-centric service delivery?
Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.
Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland. Transport has the potential to shape our city for the better - from the streets we live, work and spend time on, to the trains, bus services, cycle and walkways we use every day.
Te Whiwhinga mahi | The opportunity
Auckland Transport (AT) is seeking a dynamic Service Operations Manager to lead our service operations into the future.
This is a pivotal role where you'll drive the performance, stability, and strategic direction of AT's service operations, ensuring they are the go-to platform for process, automation, and workflow management across the organisation.
What You'll Be Doing
- Lead a high-performing team of Service Delivery and Continuous Improvement Managers.
- Oversee day-to-day service operations, ensuring optimal performance and availability.
- Develop and execute a strategic roadmap aligned with AT's business goals and technology strategy.
- Manage outsourced vendors, holding them accountable to KPIs and service outcomes.
- Collaborate with internal stakeholders to translate business needs into effective service solutions.
- Drive continuous improvement and automation initiatives.
- Ensure compliance with security policies and regulatory standards.
- Be a trusted partner and escalation point for the business.
Nā tāu rourou | What will you bring?
- Education: Bachelor's degree in IT, Computer Science, or related field.
- Experience: 8+ years in IT environments, with 5+ years in service operations management.
- Skills: Strong leadership, strategic thinking, vendor management, and communication.
- Preferred: ITIL certification and experience in building service funding models.
Ko mātou tēnei | Our Organisation
At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.
In addition, we also offer:
- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- 25% discount on public transport services across Auckland
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships
- AT Connect groups such as Mana ka Māori, Women@AT, and many more!
Tono mai ināianei! | Apply Now!
Come join us in in shaping the future of transport in Auckland - apply today with an updated CV and cover letter For further information or a confidential chat, please contact Rennie Sharma, Talent Acquisition Business Partner [email protected].
Applications close 4th September 2025
Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.
We tiaki all those who use transport in Tāmaki Makaurau.
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