Te Ratonga Tautoko Hangarau I Digital Services
Located in Ōtautahi | Christchurch, Aotearoa | New Zealand
- Fixed term until December 2025
- Full-time 37.5 hours per week
Āu Mahi | What You Will Do
In this pivotal role, you will deliver outstanding customer service while effectively being the guardian of software compliance.
Tasks include:
- Coordinating software requests and renewals across academic and non-academic areas.
- Ensuring license compliance and managing risks related to software usage.
- Maintaining accurate records and optimising license allocation.
- Collaborating with vendors, Digital Services teams, and internal stakeholders to deliver seamless service.
- Contributing to continuous improvement and knowledge sharing across UC.
Mōu | Who You Are
You will have 4-5 years' experience in Customer Service or Service Desk roles, have an in-depth knowledge and practical application of software licensing within a large and complex Tertiary Education Institution, as well as have:
- Proficient knowledge of IT governance frameworks, cloud services offerings, and software asset management.
- Excellent understanding of various software licensing models, managing software inventories and ensuring compliance with licensing agreements and contracts.
- Experience in applying best-practice IT frameworks and continuous service improvement ethos
- Strong communication, negotiation and problem-solving abilities.
- Meticulous with work instructions, tasks, and documentation of business records (e.g. data entry and record keeping within UC's corporate tools and platforms)
- A proactive, positive attitude and a passion for exceptional service excellence.
- New Zealand Diploma in Information Technology Technical Support (Level 5) or equivalent industry experience
- ITIL-certified desirable
- Comfortable operating a business workflow management tool such as ServiceNow
- CMBD or Software Asset Management training an advantage
- An alignment with our organisation's values and culture, promoting a positive and inclusive work environment.
- Strong preference will be given to applicants/candidates with demonstrable experience in a similar role within a Tertiary Education Institution setting
Mahi Ngātahi | Who You Will Work With
Building world-class digital capability is crucial to the University of Canterbury's ongoing success. Digital Services is a large team, striving to provide a modern dynamic foundation from which the University (UC) can explore new business models and ways of working. Digital will transform how we work, behave, and the expectations of the communities we service.
Ngā Painga o UC | Why UC
Ngā Uara | Our Values of manaakitanga, whanaungatanga and tiakitanga guide our decisions and behaviour and provide a roadmap for how we do things at UC, affirming our commitment to pastoral care and support for our ākonga and staff. They challenge and inspire us to be the best we can, and make UC a great place to work and study. For more info on Ngā Uara | Our Values visit us here.
We are committed to accessible higher education, service to the community and the encouragement of talent without barriers of distance, wealth, class, gender or ethnicity. The University explicitly aims to produce graduates and support staff who are engaged with their communities, empowered to act for good and determined to make a difference in the world.
We offer a range of fantastic benefits including flexible work practices, and leave provisions. For more information, please visit us: https://www.canterbury.ac.nz/about-uc/work-at-uc/benefits-working-uc . For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit https://www.canterbury.ac.nz/
This role sits within the General Staff Collective Agreement salary range of between $66,513p.a. - $80,515p.a. and appointment level/salary will be based on skills and experience.
The closing date for this position is: 10 September 2025 (midnight, NZ time)
Please note applications will be reviewed after the close date.
Pēhea te tono mai | How You Apply
Applications for this position must be submitted via our careers website and should include a cover letter and resume.
Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to [email protected]
You must have Aotearoa New Zealand or Australian citizenship/permanent residency or hold a valid NZ work visa to be considered for this role.
