Contract: Permanent, full-time (rostered and rotating)
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we - re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.
About the role
As a Ward Administrator, your primary role will be acting sole charge to consistently deliver friendly and professional front of house reception duties for the ward. You will provide your top-class customer service to all enquiries from every source, whilst presenting accurate and timely data entry, record management and collating.
You will create and maintain open lines of communication with reporting lines and all other teams you liaise with to ensure your tasks are completed effectively. This role is an invaluable asset to our clinical teams and the tasks you perform are essential for our wards to run smoothly.
This role is rostered and rotated 40 hours per week between the hours of 6:30am - 8:00pm, Monday - Sunday. The full salary range for this role is $72,035 - $79,573.
About the Team/Service Location
This role is situated in the wards, so your immediate team is the ward you are working on. You will be working with clinical staff and other health care providers, administratively supporting them and your ward - s needs.
You will also be part of the greater Ward Administration team who staff all other wards. The work you do is mainly replicated across all our wards so having your fellow colleague nearby for support and trouble-shooting works perfectly.
The overarching service we report to administratively is Patient Administration Services (PAS). PAS is made up of 5 other administration clinical support areas: Booking Centre, Outpatient Reception, Call Centre, Clinical Typing and Emergency Dept.
Our patient - s journey generally begins or is completed within these departments so ensuring all our data capture is entered efficiently and correctly is imperative for continuity in our patient - s current care and future presentations.
About you
We are looking for a team player who is able to use their proven customer service skills with all our customers to provide them the best journey possible during their time with us. With an everchanging environment we need robust, adaptable and lateral thinkers, who can easily multitask. Other skills and experience we are looking for include:
- Up to date knowledge of computer packages to maintain all data entry effectively and efficiently.
- Proactive motivation to responsibly troubleshoot through the tasks asked of them.
- Ability to work autonomously and promptly learn new skills independently
- Ability to work well under pressure and in an everchanging environment, while reliably maintaining all standard administrative duties
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is - the weaving of wellness - . We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.
Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.
How to Apply
To apply please click - apply now. - All applications must be submitted through our online careers - portal by 2nd September. If you have any questions about the role, please contact [email protected]
We will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.
