Advisor - Kiritaki Centricity

• Are you a highly motivated person that wants to join a collaborative team?
• Support customer-centric work across MBIE through smooth team operations
• Permanent Full-time role | Wellington CBD
• Salary $75,114 - $88,266 + KiwiSaver and Wellness benefits

The Kiritaki Centricity and Service Design team facilitates, supports, and guides teams across MBIE on how they can take a more customer centric approach to their mahi. We operate as an MBIE-wide function, providing support across the entire agency. For some business groups, we are deeply embedded in their work programmes, and for other business groups, we operate like a consultancy. Designed as a centre of experience, we provide capability, capacity, and collaboration to build customer centric capability.

We're looking for someone who's a strategic thinker and a skilled collaborator, passionate about designing services that truly meet the needs of users. This person will be great at turning insights and data into innovative, practical solutions, and will work closely with stakeholders across the Ministry, industry, and the wider public sector to ensure those solutions are well-informed and effective. They'll be confident managing projects and relationships, contributing to a shared vision, and helping teams navigate complex challenges. Ultimately, we want someone who thrives in a collaborative environment, brings others along in the design process, and helps deliver meaningful, sustainable change.

Skills and Experience Required

• Comfortable working in an ambiguous and flexible environment, working from a human-centered perspective.
• Ability to interpret insights to influence customer outcomes.
• Analytical and critical thinking skills.
• Ability to meet deadlines and drive for outcomes in a changeable environment.
• Excellent communication skills to express ideas clearly (i.e. written, visual, oral).
• Exceptional interpersonal, teamwork and relationship management skills.
• Knowledge of the public sector in Aotearoa.
• Experience working collaboratively with a wide range of different people (including in person and using online collaborative platforms).
• A tertiary qualification in a relevant discipline is preferred, but not essential.
• Must be a NZ citizen or hold a residence class visa

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi - Better Together
• Maia - Bold and brave
• Pae Kahurangi - Build our Future
• Pono Me Te Tika - Own It

Our aspirations are echoed in our Maori identity - Hikina Whakatutuki - which broadly means `lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mohio ana a Hikina Whakatutuki i puea ake te kotuinga I waenganui i a ngai Maori me te Karauna i Te Tiriti o Waitangi, a, kei te whai ia ki te whakau ake i Te Tiriti o Waitangi. Ma te whai kiko o nga kotuinga ahungaroa o ngai wi, o ngai Maori, me etahi atu ropu Maori ki te Karauna, katutuki tenei. He ahuatanga nui tenei e ahei ai nga mahi whanaketanga a-ohanga, a-papori hoki ki a ngai Maori me Aotearoa whanui. E whai tonu ana matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapakua roa nei e tami ana i a ngai Maori me Aotearoa whanui, a, e whai ana hoki ki te tautohu i nga aheinga kokiritanga ma nga iwi, me te tautoko i nga iwi kia whai mana ake ai enei aheinga.

Click here to view a position description.

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Emily Boyd at emily.boyd@mbie.govt.nz quoting ref MBIE/18002 if you have any further questions.

Applications close on Sunday 17 August 2025 at 11.59pm.