About us | Mō mātou
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Director Design
• Lead high-performing design and operational policy teams
• Drive strategic design initiatives
• Permanent full time opportunity
This is a unique opportunity to influence how services are designed and delivered, working closely with senior leaders, cross-functional teams, and the disability community.
About our team | Mō te tīma
The Disability Support Services (DSS) Group is responsible for commissioning, funding, and stewarding high-quality services that support disabled people, their families, and whānau.
We’re building leadership and management capacity across our teams to deliver both change and business-as-usual effectively.
We work closely with providers, stakeholders, and communities to ensure services are fair, consistent, transparent and sustainable. With a strong focus on performance monitoring, data, and insights, we’re committed to continuous improvement and evidence-based decision-making.
It’s an exciting time to join DSS as we strengthen our systems and expand our capabilities.
We’re looking for passionate people to help us achieve our goals and make a meaningful impact.
About the role | Mō te tūnga
As Director Design, you will lead the design and operational policy teams, overseeing the development and delivery of service models, change initiatives, and key programmes within the Disability Support Service Group.
You’ll champion design as a strategic enabler, ensuring our services are fair, consistent, transparent, and sustainable.
Key responsibilities include:
• Leading and managing high-performing design and operational policy teams.
• Providing strategic advice and guidance to senior leadership.
• Overseeing the lifecycle of new initiatives, including prototyping and implementation.
• Establishing design standards and frameworks for consistency and quality.
• Building design capability through mentoring and communities of practice.
• Ensuring operational policy supports successful implementation.
• Collaborating across policy, data, delivery, and operations for integrated service design.
• Managing relationships with external stakeholders including government agencies, NGOs, and the disability community.
• Monitoring and evaluating design impact using evidence and feedback.
We value diversity and welcome applications from disabled people and those who have lived experience with whānau, or the disability community.
Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you.
What you bring | Ōu pūmanawatanga
• Previous experience in service design, systems thinking, operational policy, and UX methodologies.
• Proven leadership of multidisciplinary teams and experience building high performing teams.
• Strong stakeholder engagement and facilitation skills.
• Knowledge of accessibility, inclusive design, and digital service design.
• Experience with behavioural insights and systems mapping would be an advantage.
• Proven experience in public sector service delivery and complex design portfolios.
• Political savvy and organisational awareness to influence across a large organisation.
Position Description | He Whakaahuatanga Tūnga
A copy of the position description can be found here. Director Design, position description
Salary range: $161,811.00 - $214,131.00
How to apply | Me pēhea te tuku tono
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: 14 September 2025
Joining us | Ko te hono mai
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.