EL/PL Liability Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Description

Key Responsibilities

• To establish if cover is in place for the claim
• To record all claims on the digital claims-handling system and ensure that all MI data is consistently and accurately recorded
• To investigate claims either directly via desktop, or by instructing loss adjusters
• To make decisions on liability
• To negotiate claim settlements
• To ensure compliance with all legal timescales and client SLAs
• To build relationships with external clients and stakeholders
• To attend if required, client claim review meetings either in person when required or on Microsoft Teams platform

Skills, Knowledge & Expertise

• Liability Claims Handling experience
• A professional and adaptable communication style – both written and verbal
• Efficient administrative skills
• Strong numeracy, literacy, and IT skills
• A proactive attitude, and an enthusiastic approach
• An excellent customer service manner
• The ability to work as part of a team
• A willingness to take individual responsibility
• The capability to adapt and be flexible
• Experience of policy wording and terms and conditions, indemnity processes
• Modern claims practice
• The Civil Procedure Rules
• MOJ protocols;
• Current case law and assessment of personal injury valuation and negotiations
• Ability to deliver outcomes in a fast-paced environment

Job Benefits

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan