EL/PL Liability Claims Handler
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Stoke
Description
Location: Stoke/Hybrid - one day per week at our premises.Hours: 37.5 hours per week, Monday-Friday
Davies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke. Your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurer’s claims handling philosophy.
Key Responsibilities
- To establish if cover is in place for the claim
- To record all claims on the digital claims-handling system and ensure that all MI data is consistently and accurately recorded
- To investigate claims either directly via desktop, or by instructing loss adjusters
- To make decisions on liability
- To negotiate claim settlements
- To ensure compliance with all legal timescales and client SLAs
- To build relationships with external clients and stakeholders
- To attend if required, client claim review meetings either in person when required or on Microsoft Teams platform
Skills, Knowledge & Expertise
- Liability Claims Handling experience
- A professional and adaptable communication style – both written and verbal
- Efficient administrative skills
- Strong numeracy, literacy, and IT skills
- A proactive attitude, and an enthusiastic approach
- An excellent customer service manner
- The ability to work as part of a team
- A willingness to take individual responsibility
- The capability to adapt and be flexible
- Experience of policy wording and terms and conditions, indemnity processes
- Modern claims practice
- The Civil Procedure Rules
- MOJ protocols;
- Current case law and assessment of personal injury valuation and negotiations
- Ability to deliver outcomes in a fast-paced environment
Job Benefits
Career & Purpose- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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