MEDICAL RECEPTIONIST – EASTCARE HEALTH - CHRISTCHURCH
Are you ready to make a meaningful impact in healthcare while working in a dynamic and supportive environment? Tāmaki Health, New Zealand's largest independent primary healthcare group, seeks a dedicated Medical Receptionist to join our team and help us provide exceptional care to thousands of patients daily.
ABOUT US:
Shirley Medical Centre is committed to providing high-quality care, drawing on the more comprehensive network and support of our partner, Tamaki Health. As a Medical Receptionist, you'll play a crucial role in ensuring our clinic operates smoothly and efficiently, supporting our clinical teams in delivering outstanding patient care.
WORKING HOURS:
The clinic operates Monday to Friday from 8 AM to 5:30 PM. The Medical Receptionist role is a permanent part-time position, requiring availability within these hours for a total of 26 hours per week.
KEY RESPONSIBILITIES:
1. Reception
- Professionally greet and assist patients and visitors
- Efficiently manage patient flow
- Handle phone calls, messages, and appointments accurately
- Provide courteous assistance and escalate inquiries when necessary
- Manage patient enrolment
2. Waiting Room
- Keep patients informed about wait times and emergencies
- Monitor and promptly address patient needs in the waiting room
3. Accounting
- Accurately handle patient invoices and claims
- Process payments and manage banking tasks
- Complete various forms and maintain document accuracy
4. Privacy and Security
- Maintain patient confidentiality and adhere to security protocols
5. Comply with all health and safety procedures and protocols
KEY SELECTION CRITERIA:
Qualifications, Skills, and Knowledge
- Post-secondary qualification (Desirable)
- Experience in medical reception or administration (Desirable)
- Customer service background, Kiwi Host or similar training (Advantageous)
- Excellent customer service, communication, and numerical skills
- Experience with cash handling and payments
- Well-developed computer literacy
- Experience working in fast-paced and high-demand environments
Personal Attributes
- A positive, Bubbly, approachable attitude that is adaptable to change and works well under pressure.
- Dedicate, reliable and consistent with excellent communication and follow through
- A high level of integrity and confidentiality
- Ability to work as a team
- A high attention to detail and accuracy
- Excellent communication skills
- Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Māori, Kawa Māori, and Te Tiriti o Waitangi
Other Requirements
- Proof of legal right to work in New Zealand (Essential)
- NZ Driver's license (Desirable)
WHY JOIN US?
- Make a meaningful impact in healthcare
- Join a dynamic and supportive team
- Develop your skills and grow within our organisation
- Contribute to a diverse and inclusive workplace
- Competitive compensation and benefits
HOW TO APPLY:
To apply for this exciting opportunity, please send your resume and a cover letter outlining your qualifications and relevant experience.
Only individuals with working rights in New Zealand will be considered for the selection process