- Create an impact in our customers' lives in our unique and culturally rich communities
- Permanent opportunity based in Northcote office in Auckland
- $95,227 per annum salary + 5 weeks' annual leave + Other benefits
Te Whiwhinga Mahi | Our opportunity
As Senior Housing Support Manager, you will work directly with a portfolio of our customers and their wh nau with higher support requirements and more complex needs, building meaningful and lasting relationships to ensure customers' housing and wellbeing needs are being met, and continue to be met as they change over time. You will be working with many of our M ori and Pasifika communities, so it is important that you are culturally aware and that your approach is aligned to our customers' aspirations and preferences.
You will have an in-depth and holistic understanding of customers' housing and wellbeing needs, as well as a strong knowledge of support services available to ensure that our customers live with the greatest degree of independence possible.
You will also play a key role in coaching and mentoring our Housing Support Managers to develop team capability.
Ng pumanawatanga ou - What you will bring
- You'll have a proven track record of meeting KPIs
- You'll have the ability to thrive in performance-driven environment
- You'll have a wealth of experience supporting customers with complex needs, with the ability to connect and build relationships with hard-to-engage customers
- You'll be experienced at coaching and mentoring others to support their development and fulfil their potential
- You'll be digital savvy to efficiently use and navigate our internal systems (Kotahi, IDP, Oracle)
- You'll have good understanding and knowledge of the Residential Tenancies Act
- You'll be adept at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind issues affecting our customers
- Your cultural awareness will align your approach to our customers' aspirations and preferences, particularly in working with M ori and Pasifika
- Excellent written and verbal communication skills
As these roles require travelling around the local region, a current and full New Zealand driver's licence is required (pool car provided)
Nou te rourou - What's in it for you?
We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits
As a K inga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
O T tou Uara - Our Values
Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:
- Manaakitanga - People at the Heart
- Mahi Tahi - Better Together
- Whanake - Be Bold
Tuhono mai - Join us
To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz
If you have any questions, please email aash.karnawat@kaingaora.govt.nz
Applications close 11.55pm on Wednesday 27th August 2025.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.