Req ID: 101602
Department: Pacific Retail Branch Network
Division: Pacific
Location: Rarotonga
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Teller you are accountable for meeting customers’ financial transaction needs. It is expected that tellers will provide exceptional customer service and contribute to branch performance by identifying unmet customer needs and referring customers to the sales team. In addition, Telling staff will be responsible for ATM Custodianship duties, and rotation to Enquiry Counter/Customer service duties as required.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Location: ANZ Branch Rarotonga, Cooks Islands
Role Type: Permanent; Full-time
What will your day look like?
Drive and significantly enhance our customer service experience by reducing customer waiting time.
Improve transaction productivity, efficient use of terminal, well-organized and keeps essential forms and items at hand.
Manage general customer enquiries to resolution or escalation where necessary.
Ensure accuracy of transactions processed
Manage inflow and outflow of cash
Actively participate in sales management by completing the weekly activity plan with referral numbers
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong customer focus
Attention to detail
Financial acumen
Relationship Management skills
Understanding of compliance
Computer skills
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
. You can apply for this role by visiting ANZ Careers and searching for reference number 101602.