About the role | Mō te tūranga mahi
As a Claims Assessor at ACC, you’ll play a key role in supporting injury prevention, care, and recovery across Aotearoa, making a meaningful difference in our clients lives every day. For those based in Dunedin, this opportunity includes working from our brand-new office, an inviting, modern space designed to support collaboration, wellbeing, and impactful work. It’s a fresh environment in a city full of charm and character, offering the ideal setting to do work that truly matters.
You will be responsible for assessing claims to make cover decisions in accordance with relevant legislation and medical information. You will be gathering information from a wide variety of sources, contacting employers, providers, medical specialists, and clients to be able to make sound decisions on cover. There are multiple areas of Cover that you can learn:
- General Cover
- Work Related Gradual Process
- Treatment Injury
- Mental Injury
- Hearing Loss
- Accidental Death
As a Treatment & Support Assessor you are responsible for assessing requests for treatments and/or supports on claims. There are a range of work types in this team, and your day could include reviewing medical information, relevant legislation, and clinical guidance to provide our clients with an outcome to claims for treatments and/or supports in the following areas:
- Surgery
- Dental
- Permanent Injury
- Additional Treatment
For both roles, there may be times where you will need to decline claims that do not meet our legislation and communicate these outcomes to our clients. We will train you on how to handle these situations and our leaders will support you where possible, but it is important that you are decisive and comfortable having conversations of this nature.
Benefits working at ACC | Ngā Hua Mahi ki ACC:
- Employee networks to support our colleagues from diverse backgrounds.
- The option to explore flexible working that suits your needs and ours.
- Supportive leadership with a passion for developing people.
- A challenging opportunity with plenty of variety in your role.
- $61,766, plus 9% superannuation contribution.
- A range of benefits including wellness and employee discount programmes.
We value potential and growth over perfection. If you meet some of the criteria and you’re enthusiastic about learning and contributing, we want to hear from you!
We encourage you to apply if you:
- Are excited about the opportunity to work with a diverse team.
- Have experience in Information Assessment or a strong desire to learn and grow in this area.
- Possess excellent communication skills and the ability to collaborate effectively.
- Share our ACC core values that are centred around the well-being and safety of New Zealanders
About you | Mōu:
- Experience working in a fast-paced environment and the ability to meet deadlines, and manage a high volume of work
- Excellent verbal and written communication skills – you will be confident communicating complex decision outcomes to our clients in a simple meaningful way
- Comfortable working through information to make fair and balanced decision
- Initiative, adaptability, curiosity, and sound judgement will put you in good stead for this role
- Ability to operate effectively in a digital environment with a wide range of technology systems and tools
You don’t need to have medical background to join us! Our team come from a range of backgrounds – hospitality, administration, customer service, pharmacy – you name it! If you can bring the above to the table, we can train you on the rest! We have a structured training and induction programme set you up for success from day 1, with experienced team members and leaders to support you along the way.
How to apply | Me pēhea te tuku tono:
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.
This role has two start dates of 29 September 2025 & 20 October 2025. Applications will run through to 11:59pm Sunday the 3rd of August 2025.
If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email [email protected]
