Mo te tunga | About the role
Complex care encompasses those situations where the non-clinical demands of case management exceed the resources of the primary care team to provide. This includes both physical and psychological illness and injury.
Working within a multidisciplinary environment, this key, non-clinical role will have regional responsibility for supporting patients and health professionals through care planning, coordination and service navigation, maintaining effective communication between all stakeholders involved in the care of the service person.
Nga pukenga me nga wheako | Skills and Experience
Along with at least 5 years' experience in a customer based supported environment you will demonstrate the following:
- Excellent communication and relationship management skills.
- A high level of self- motivation, able to work autonomously and manage any issues as they arise.
- Well organised and experienced in coordinating people and resources effectively.
- Flexible and adaptable to the changing needs and requirements of clients.
- Pro-actively able to manage networks and act as a link between relevant internal and external health services to support the requirements of an individualised plan.
- Ability to support the clinical team in identifying any gaps in the continuity of care for an individual.
Regular travel between all sites within the Auckland region (Papakura, Devonport, Whenuapai) will be part of this role.
The successful applicant will have the option to work from Whenuapai or Devonport.
Nou te rourou | What's in it for you
Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning - safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.
NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.
Me pehea te tuku tono | How to Apply
Applications close on Thursday 11 September 2025.
Use the links on this page where you'll be directed to the Defence Careers website.
Please Note:
- All applications must be made online, via the Defence Careers website. Each listing contains the Position Description and a Contact Us option for any queries or technical issues.
- Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
- Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.
NZDF Employees/Members - please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.
NZDF Contractors - please apply via the Defence Careers website.
NZDF Reserves - please apply via the Defence Careers website if you cannot access the HR Toolkit.
NZDF is currently undertaking a Workforce Savings Programme (WSP) to realise efficiencies and required enduring savings, in which NZDF has proposed some changes to the organisational structure of its civilian workforce. At this point in time this position is affected by a minor change in reporting line.
Please Note:
To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:
Higher Level Security Clearance
- You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.
- At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last ten (10) years.
- You must have a ten (10) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.
If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.
