Digital Transformation Lead

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

We currently have an exciting opportunity for a Digital Transformation Lead to join our Digital, Data & Analytics (DD&A) team.  

As a team we have the business accountability for BNZ’s digital channels (mobile applications, internet banking platforms and website). This includes the development and implementation of the Digital Channel Strategy for BNZ, delivering value and efficiencies for our customers and colleagues, by driving sustained behaviour change in the adoption of our digital solutions and the management and prioritisation of the enterprise digital backlog and investment. 

Mō te Tūranga | About the Role 

As a Digital Transformation Lead, you will collaboratively lead the transformation of BNZ’s digital channels, working as one of three core leaders accountable for delivering the Digital Modernisation programme of work. 

We sat down with the GM – Digital Channels and they told us the following about the role: 

What are 5 day to day tasks the person in this role will complete? 

• Focus on the delivery of the bank’s digital modernisation and transformation roadmap. 

• Work closely with the BNZ Technology Programme Manager and Partner Delivery Lead to ensure decisions made and change delivered is done so with minimum impact on customers and colleagues and maximum value for customers and the bank, focused on identified milestones. 

• Be responsible for ensuring the delivery of digital transformation initiatives adheres to and benefit from enterprise change management practices and processes. 

• Engage across the business, including Technology, to inform the most effective delivery of the change necessary to meet the digital modernisation and transformation roadmap and outcomes. Guide and design the delivery and execution of transformation within the streams of the programme. 

• Interact with enterprise-wide stakeholders on a regular basis to identify, problem solve and escalate programme-wide issues.  

What is the team culture and environment like? 

The Digital Channels team is a small, effective team that operates at the intersection of business, technology, and support functions, enabling collaboration and alignment across the bank. There are many in the team with deep knowledge of BNZs channels and services and wide bank networks. Thanks to our small size we operate with a relaxed hierarchy and an open communication style. We are spread across Auckland and Wellington. 

What projects / work will the candidate be working on now and into the next year? 

We are embarking upon a multi-year programme of digital transformation and modernisation and the Digital Transformation Lead will lead this piece of work within our team, as one of three core leaders accountable for delivering the programme. The other two are a Technology Programme Manager and a Partner Delivery Manager.  The programme is made up of various workstreams and a wide range of back end and front-end change. The Digital Transformation Lead advocates for the overall impact on the customer experience and ensuring effective change management and delivery via the enterprise-wide processes and practices. 

What technical skills / skills are REQUIRED for this role? 

• Significant experience in leading programmes of work, project management and execution, specifically involving technical change.  

• Customer and/or colleague change management experience. 

• Proven track record in stakeholder management, including driving timelines for others’ inputs.  

• Advanced written skills and communication, including the preparation of written briefings to senior leaders.  

• Able to present effectively in a range of business settings. 

What attributes will this person display in order to be successful in this role? 

• Able to communicate complex ideas effectively, both verbally and in writing, including to executive stakeholders. 

• Exceptional interpersonal skills with demonstrated ability to communicate effectively with senior stakeholders 

• Ability to work effectively with people in all levels of the organisation, enterprise-wide, while maintaining a high pace of output 

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand  

Please note applications close Sunday 20 July 2025.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”