Exciting F&B opportunity at a Japanese restaurant in the heart of Christchurch!
Bar Yoku requires a permanent Food & Beverage Server. The primary fuction is to take food & beverage orders accurately and completely. Efficiently serve food and beverages to customers and attend customers' needs. Process payments, if required. Ensure, under the guidance of the Maitre D', that a high and correct standard of service is maintained.
Duties and Responsibilities
- Take F&B orders, serve orders, answer questions and attend customer requests.
- Maintain an up-to-day working knowledge of all menu items and daily specials.
- Use sales techniques to up-sell or add-on sell on menu items.
- Maintain a high standard of table service, using established food handling and serving techniques.
- Ensure that customers receive efficient and courteous service at all times.
- Have a good knowledge of local and international food and beverage.
- Carry out any requests by the Maitre D', Restaurant Manager/ Supervisor.
- Work with bartenders to fill beverage orders.
- Work with kitchen staff to process and expedite food orders.
- Ensure the restaurant is kept clean and tidy.
- Maintain and keep clean restaurant equipment, tables, crockery, cutlery and utensils.
- Ensure all food, beverage and non-consumables are accounted for and charged for.
- Follow establishment policies - particularly in regards to wastage, breakage and personal grooming.
- Ensure that all property is handled with due care.
- Be fully conversant with establishment standards, operations and services and carry out duties to these standards.
- Deal with customer complaints, queries with authority, or refer to supervisor.
- Attend to all customer queries and requests courteously and efficiently and to establishment standards.
- If requested, inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Follow set policies to maintain standards for health & safety at work in all restaurant service areas.
- Inform the designated management if any hazards are identified that may affect work conditions.
- Maintain good working relationships with fellow staff and manager.
- Maintain positive relationship between kitchen and front of house staff.
- Attend staff meetings.
Required Experience: minimum 2 years working in a similar role. Front-of-house experience is essential. POS literate. Basic numeracy for handling payments/orders. Ability to multi-task and prioritize under pressure. Basic Japanese food and beverage knowledge (e.g. menu items, allergens, pronunciation, cultural serving etiquette).
Hours of Work: 30 hours minimum per week
Location of Work: Bar Yoku and Imōto - 20 Welles Street, Christchurch Central 8011
