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Head of Claims, NZ

Chubb Insurance
Auckland, Auckland
Full time
23 hours ago

Are you a visionary leader with a passion for excellence in claims management? Chubb New Zealand is seeking an exceptional individual to take the helm as the Head of NZ Claims. This is your chance to shape the future of our Claims department and drive game-changing initiatives that will set industry standards.

Why Chubb?
At Chubb, we are committed to delivering world-class service and optimizing claims outcomes for our customers across New Zealand. With a collaborative approach, you'll work in partnership with our Asia Pacific Claims teams and senior management to elevate our operations and redefine the claims experience.

What You'll Do:

  • Drive Strategic Vision: Set and align the New Zealand Claims strategic vision with our global objectives to ensure we meet our customers’ evolving needs.
  • Budget Mastery: Lead the development and proactive management of the NZ Claims annual budget, ensuring financial targets are not only met but exceeded.
  • People Management: Mentor and develop a team of claims professionals, guiding them to deliver top-notch service while fostering a culture of growth and excellence.
  • Vendor Relations: Oversee all contracts and relationships with third-party vendors, ensuring compliance with New Zealand policies while maximizing business value.
  • Compliance & Reporting: Ensure all operational procedures meet regulatory standards, maintaining the highest level of legal compliance and business continuity planning.

Who You Are:
A strategic thinker with strong business acumen, capable of analysing complex issues and leveraging insights to drive claims excellence.
A relationship builder, able to engage with brokers, regulatory bodies, and key stakeholders to influence outcomes and maintain high standards.
A proven leader with a track record of developing talent and inspiring teams to achieve exceptional results.

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional development and career advancement
  • A dynamic and inclusive workplace culture

Step into a role where you can make a meaningful impact and influence the direction of a leading global insurance organization. If you have the strategic mindset and leadership skills we're looking for, we want to hear from you!


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