Insights Analyst - Remediation

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Ko mātou tēnei | This is Us

This is an exciting opportunity for an Insights Analyst - Remediation. In this role you will be responsible for both delivery of remediation cases providing quality insight, data and technical solutions and providing coaching and oversight of remediation cases to other analysts. They enable effective, accurate and timely remediation for customers.

Here at BNZ we embrace flexible working, have a strong focus on career development and progression, as well as a range of great benefits, including 6 weeks annual leave! This is a fantastic opportunity to gain the support BNZ provides with personal and professional development and progression opportunities.

Mō te Tūranga | About the Role

We sat down with our Senior Remediation Manager - Analytics, who let us know the following about the role:

What are 5 day to day tasks the person in this role will complete?

What is the team culture and environment like?

We work in a relaxed and understanding environment where everyone is given their own autonomy working towards timelines unique to that remediation. You will be joining a cohesive team – I enjoy interacting with them both from a working and personal level.

What is the most challenging thing about this opportunity?

The unique product scenarios can at times be very complex so having a level head and being logical in approach goes a long way.

What attributes will this person display in order to be successful in this role?

To be successful in the role we require open communication with myself, with the team and with stakeholders and providing valuable insights into current processes.

What is the most exciting thing about this opportunity?

This is unique and varied work, which is continuously changing with plenty of opportunities to learn from both a banking knowledge and technical perspective.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.