Manager, Network Communications – Real Time

• Leading role in transport major incident and emergency communications
• Based in Takapuna – Auckland Transport Operations Centre
• Full-time, Permanent position

Te Whiwhinga mahi | The opportunity   

Our Network Communications (Real Time) team is responsible for the development and implementation of communication strategies and plans to ensure customers can confidently navigate the transport network and be informed of changes or disruptions.  As Manager you will lead this critical function of the Auckland Transport Operations Centre (ATOC).

With the aim of delivering consistent, coordinated communication strategies, you will work in a matrix environment with media, marketing, transport planning, creative and project communication teams. You will also have a leading role in major incident and emergency communications, functioning as the Public Information Manager for NZ Transport Agency Waka Kotahi and Auckland Transport.

Key responsibilities include:

• Train and lead a high performing and highly engaged team with a culture that ensures they feel valued and supported.
• Support the development and delivery of the Network & Disruption Communication strategy, including establishing new communication channels.
• Deliver a quality control program and contribute to continuous improvement, operational excellence, and enhanced customer experience.
• Identify and mitigate reputational risks associated with the relevant disruption communications.

View the position description here.

Appointment salary range midpoint/100% is $146,287 per annum.

Ko koe tēnei | About you   

To be successful you will bring:

• Extensive experience in communications, journalism or emergency communications, ideally including newsroom, emergency/incident or other real time communications experience
• Proven experience building and leading a high performing team
• Excellent stakeholder management skills, and be able to proactively build relationships, manage conflict and advise senior leaders
• Planning and prioritisation, particularly when priorities change.
• Experience in a media manager role (or equivalent), and Public Information Management experience
• Experience in strategy development for communications, social media and digital

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of Te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public service.  

Mō mātou |About Us

ATOC is a joint venture between Auckland Transport and NZ Transport Agency Waka Kotahi which works behind the scenes to ensure our network keeps moving and that whoever uses it has a safe and efficient journey.

Based at Smales Farm in Takapuna, ATOC is a 24/7 operation responsible for real-time monitoring of the network for both planned and unplanned events, ensuring the right responses are made in a timely manner to deliver safe journeys for our customers. Additionally, this centre is the eyes and ears of the urban and highway One Network, monitoring a total of over 11,000km of state highways, alongside the Wellington Transport Operation Centre (WTOC).

Ka whiwhi koe i te aha | What you will get in return

This is an opportunity to make a difference with worthwhile and meaningful work that will impact the future of our network, while also investing in you personally with growth and development opportunities.

Along with our benefits including 5 weeks annual leave, we offer the NZTA Life, Income Protection and Critical Illness Insurance scheme for permanent employees.

Ready to take the next step in your career? We’d love to hear from you.

Me pēhea te tuku tono | How to apply: 

Click apply to upload your CV and cover letter detailing your suitability for the role.

Rā Katinga | Applications close:

For further information, email: [email protected]

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.