Auckland Transport (AT) helps 1.7m Aucklanders get around the city every day. We're on a mission to transform our transport network to connect people and get to the places they love. Be part of Auckland's exciting future by joining a newly created team that is transforming the way we communicate to customers travelling around the city.
Te Whiwhinga mahi | The opportunity
In this role you will be responsible for developing and implementing communication and marketing plans to help Aucklanders get around every day. You'll ensure they get the information they need; in the channels they need them, to improve their travel experience across the city when there are changes to transport routes or disruptions.
Additionally, this role will support the wider Network and Disruption Communications team to help Aucklanders stay safe in a civil defence emergency.
Key Responsibilities include:
- Develop and deliver effective communication and marketing plans to help customers get around on the transport network and stay informed when there are changes (e.g. launching a new bus route or ensuring people are aware of a major road or rail closure).
- Work with the team to analyse customer feedback and review/improve our communication strategies and channels.
- Collaborate with internal stakeholders to identify affected customers and ensure their transport needs are factored into planned changes or disruptions to the network.
- Plan proactive communication and marketing strategies to advise people of major events that might disrupt travel and how they can get around.
As part of the wider Network and Disruptions Communication team, you will work to ensure AT and NZTA maintain a high standard of consistent, external communications about the transport network and how to get around.
If you're looking for a purpose driven role where you'll make a positive impact on Aucklander's lives and you're passionate about delivering high-quality communications, we'd love to hear from you.
Nā tāu rourou | What will you bring?
- 7 years' experience in communications and/or engagement roles or 7 years in a similar field such as journalism or marketing.
- Experience with writing and delivering multi-channel communications/marketing/plans in complex environments.
- Exceptional attention to detail and strong writing and editing skills for clear communication
- Ability to excel in a fast-paced environment and manage changing priorities effectively
- Demonstrated experience and understanding of a range of communication and marketing channels (including digital)
- Experience leveraging data, research and insights to improve strategies and channels.
- Bachelor's degree or equivalent experience in communications, marketing, journalism, business or similar
- Experience in newsroom or emergency/incident or other real time communications is a bonus
Ko mātou tēnei | Our Organisation
At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.
In addition, we also offer:
- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships
- AT Connect groups such as Mana ka Māori, Women@AT, and many more!
Tono mai ināianei! | Apply Now!
Come join us in in shaping the future of transport in Auckland - apply today with an updated CV and cover letter.
Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.
We tiaki all those who use transport in Tāmaki Makaurau.
