Mō ACC | Working at ACC:
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident
Our vision is Tōnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value. Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New Zealand who are affected by injury.
Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori. The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.
You can find more about ACC and the work we do here.
ACC is a unique organisation - there's nothing quite like it in the rest of the world! Our purpose at ACC is to improve lives every day. It’s to put our customers first, showing them manaakitanga and supporting their wellbeing. It’s to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we’ll be there.
Mō te tūranga mahi | About this role
As a Payments Assessor, you will be calculating and paying weekly compensation to our clients recovering from injuries. Your role will also include reimbursing other payments like prescriptions and travel requirements.
Part of your role will involve some difficult conversations with our clients in relation to over-payments. While we train you on how to handle these calls and our leaders will support you where possible, it is important that you are comfortable having these types of conversations.
This is a fast-paced role where there will be opportunities for you to continually grow and develop your skills as a Payments Assessor, increasing your expertise across several Payments tasks and learning more complex work types.
We have permanent roles available in Dunedin, Timaru, Hamilton and Wellington.
To learn more about the role, click here!
Nga Kawatau | What to expect
- We can offer you a starting salary of $61,766 PLUS a 9% superannuation contribution, annual performance reviews linked to pay increases, and corporate discounts for health insurance, gyms, and more! We can also offer you:
- Career development
- Regular career and development conversations with your leader
- On-the-job skill development and coaching
- Opportunities to grow into other internal roles
- Work-life balance
- Only work Monday to Friday, 9am-5:30pm! no late nights, no weekends!
- Work from home up to 3 days per week after working with us for 6 months (we provide you with a laptop, headset, monitor, cables, mouse, and a keyboard to support this)
We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. To encourage this, we also have internal employee networks to support our colleagues from diverse backgrounds.
Mōu | About you
- Outstanding customer service skills – you won’t be afraid to get on the phone, build rapport and take ownership of resolving any problems for our clients
- Great communication skills - with the ability to simplify and break down complex information for our clients
- An adaptable and positive mindset
- An attention to detail - with the ability to multitask and prioritise your work in a busy and fast paced work environment
- The ability to quickly pick up new technologies and work effectively using multiple systems
You don’t need to have previous experience in Payments to join the team! Our team come from a range of backgrounds – hospitality, administration, customer service, payroll – you name it! If you can bring the above to the table, then we'd love to hear from you!
Rā Kati | Applications close
This role has a set start date of 1 September 2025.
Applications will close at 11:55pm Sunday the 6th of July. If you encounter accessibility issues when submitting your application, please email [email protected]
