Who are we | Ko wai mātou
Explore Hāpainga Ora has a large team of behaviour specialists, who are dedicated to working with parents, whānau, caregivers and residential care providers to improve the wellbeing and quality of life for all, wherever you live in New Zealand.
Explore Hāpainga Ora, part of HealthCare NZ, delivers a wide range of health and human services across New Zealand. They support people in homes, communities, and specialized settings, with a focus on helping individuals with disabilities live safely and independently. Since 1988, HealthCare NZ has aimed to lead in community support and wellbeing, guided by values of respect, support, and excellence.
About the role | He kōrero whakamārama mō tēnei tūranga
We are looking for an administrator superstar who will be managing and tracking referrals from various sources, ensuring timely and accurate data entry, generating reports and insights, and communicating with internal and external stakeholders.
This is a permanent full-time role working 40 hours per week Monday to Friday 830am to 5pm based in the Palmerston North office.
Sample of responsibilities include:
- Receive and process referrals from different channels, including email, phone, and online referrals.
- Enter and update referral data in our CRM system and other databases.
- Monitor and follow up on referral status and outcomes.
- Collaborate with other departments and teams to ensure smooth referral flow and coordination.
- Maintain professional and courteous relationships with referral sources, colleagues, and clients.
- Portfolio management for one or more specific referral areas within the team.
What you will bring | Ngā tohungatanga mō tēnei tūranga
- High proficiency in Excel and other Microsoft Office applications.
- Strong analytical skills and high attention to detail.
- Ability to problem solve and troubleshoot issues.
- Cheerful personality and excellent communication skills.
- Technical inclination and willingness to learn new systems and tools.
- Proven administration experience or relevant previous experience working within the health, disability and/or behaviour support sector.
Why Us | He aha ai mātou?
- A great team of people who care about supporting and making a difference in the community.
- Mentorship programme.
- Great job satisfaction, you'll be playing a part in improving someone's life and realising their potential.
- A supportive team.
- Career development opportunities.
- Partnership discounts.
- Flexible working environment.
- Learning, development, and training opportunities.
How to apply | Me pēhea ki te tono
Please apply via our website with your CV and a cover letter. Only applications submitted through the website will be considered.
Applications close | Te katinga o tēnei whai tūranga: 4th July 2025
Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.
Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.
