Regional Manager

About the role

IFYS has two exciting relocation opportunities for a Regional Manager to oversee our Non-Family Based Care programs in the Rockhampton or Wide Bay regions.

This role leads and manages a team of Case Managers, ensuring the programs maintain the highest level of service delivery and practice standards.

Locations of the positions:

• Rockhampton, QLD Australia
• Hervey Bay and Bundaberg (Wide Bay), QLD Australian

You will be primarily working from one of our IFYS offices located in Rockhampton or Hervey Bay.

What's on offer?

• Permanent full-time employment
• Travel throughout the region you oversee as required
• Competitive remuneration + superannuation - IFYS is committed to gender pay equity
• Relocation assistance negotiable for interstate or overseas candidates
• Motor vehicle, laptop and work phone provided
• Excellent not for profit salary packaging options (package up to $15,900 per FBT year)
• Ability to work from home on occasion when business needs allow
• Respectful, supportive and inclusive work environment - working with leaders who have extensive industry knowledge
• Organisational training opportunities including the Sanctuary Model and CSE Prevention training
• Free access to the CALM Premium App for you and immediate family + Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Key responsibilities of this role include:

• Manage all aspects of IFYS service delivery within the area
• Maintain adherence to all requirements, service agreements and contracts relevant to the area
• Work with finance to maintain budgets and ensure that all programs program budgets are adhered to
• Ensure the human resources are effectively managed across the area
• Ensure all programs and employees are adequately resourced (e.g. human, safety, ICT etc.) to complete their roles effectively
• Initiate and develop strong purposeful collaborative partnerships with key stakeholders
• Actively innovate, improve practice methodology, internal processes and systems
• Assist in strategic planning and identifying growth opportunities and assist in their implementation
• Ensure the timely and accurate completion of administrative duties such as progress reports, finance documentation and business case submissions in line with legislative, procedural and contractual requirements

Who are we looking for?

This role requires a seasoned leader in the child protection sector, with proven ability to oversee multiple programs. You will be well versed in contemporary practice frameworks and passionate about leading your teams to strive for the highest standard of service delivery. We are looking for someone with a high level of governance, who knows how to manage complex situations while maintaining integrity and relationships.

We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.

Essential criteria to be successful in this role:

• A tertiary qualification in Human Services or related is highly desirable
• Experience in a senior management role, overseeing programs that support vulnerable people with complex needs (preferably in Child Protection and/or Residential Care, similar backgrounds will be considered)
• A strong understanding of trauma informed care, culturally safe practice and relevant legislation related to Child Protection programs
• Knowledge and understanding of First Nations culture and values and an awareness of the current issues faced by First Nations young people
• Experience managing significant budgets of multiple programs and funding streams.
• The ability and willingness to obtain a valid paid Queensland Blue Card and Drivers Licence, as well as the ability to obtain a Licensed Care Services Suitability Screening

Why IFYS?

At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who access our services. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.

We firmly believe that our most valuable asset is our people, and as such, we continuously assess and enhance our framework of support. We readily implement new practices and procedures, such as the Sanctuary Model of Care, which actively promotes emotional, social, moral, and physical well-being for both our staff and clients.

Application and assessment process

When submitting your application, please include your current resume and a cover letter outlining your suitability for the role. Shortlisted candidates will be asked to participate in Psychometric and Cognitive assessments. Candidates will also be asked to submit a video response to questions prior to interviewing for the role.

Applications close : Wednesday 20th of August 2025

For further information about the role please call Recruitment Officer Tamara Groer on (07) 5438 3055 or email [email protected]