E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o Ōtautahi
At Christchurch City Council, we are dedicated to improving the lives of our residents and visitors through a wide range of services and facilities. From waste management to libraries, sports facilities, and community events, we are at the heart of Christchurch's vibrant community.
We are seeking an experienced Training & Development Delivery Manager to join our Citizen and Customer Services team
About the role | Ko te mahi nei
Reporting to the Head of Citizen and Customer Services, this role focuses on overseeing all aspects of training and quality within the unit, ensuring the delivery of outstanding service to our customers.
Key Responsibilities:
- Leadership: Motivate and develop the team, promoting excellence and continuous improvement. Mentor staff to apply best practices in training.
- Training Management: Develop and execute training strategies. Design and deliver programs that support exceptional customer service, including e-learning.
- Quality Assurance: Implement a quality management framework. Monitor and report on customer interaction quality across all channels.
- Strategic Collaboration: Build strong stakeholder relationships to promote collaboration and innovation.
- Continuous Improvement: Stay updated on industry trends and enhance training methods. Provide reports on training and quality outcomes.
About you | Ko Koe Tēnei
To be successful in this role, you will bring:
- At least 7 years of experience in training and quality management, with a minimum of 5 years in a leadership position.
- A tertiary qualification in a relevant field or extensive practical experience.
- Proven expertise in developing and implementing training and quality management strategies.
- Experience delivering training across many methods including e-learning & classroom/face to face.
- Exceptional presentation and instructional skills.
- Strong problem-solving abilities and the capacity to manage complex situations.
- Excellent organisational and written communication skills.
- A collaborative mindset and the ability to build effective relationships.
You can find the position description by clicking the link at the bottom of the page.
What's in it for you? He aha ngā hua ki a koe?
Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:
- Access to training programmes, workshops, and development opportunities
- Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.
- Collaboration - exposure to wider areas of the organisation
- Benefits - a variety of benefits for Council staff from health schemes to retail discounts.
Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one's skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career.
Additional Information | Ko ētahi atu kōrero:
At the Christchurch City Council, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to apply anyways.
We understand that recruitment processes can be challenging. If you require any support or adjustments to help you put your best foot forward, please reach out to us at [email protected]
- Hours of work: Full-time, 40 hours per week.
- Position: Permanent.
- Salary: $115,466 - $128,295 per annum based on a 40-hour week. Starting salaries will be based on knowledge, skills and experience the successful candidate brings to the role, and relativities both, within the immediate team and in the broader organisation for the same or similar roles.
- Location: This position is primarily based at Te Hononga, Christchurch City Council Civic Offices, 53 Hereford Street.
Closing date Sunday 31st August.
Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.
