About Bayleys
Bayleys is New Zealand’s largest full-service real estate company, offering expertise across residential, commercial, rural, property services, and asset management. With a strong reputation for excellence, innovation, and market leadership, Bayleys is committed to creating a collaborative and forward-thinking workplace where our people thrive.
About the Role
We are looking for a motivated and customer-focused Junior to Intermediate ICT Support Analyst to join our internal helpdesk team based in Auckland CBD. Supporting an enterprise-scale organization, you will provide technical assistance across a broad range of end user compute (EUC) systems, primarily within the Microsoft 365 and Azure ecosystem, with exposure to modern workplace tools and practices.
You’ll play a key role in helping staff leverage technology efficiently, while also gaining valuable experience across project delivery, cloud technologies, and device management platforms.
Key Responsibilities
- Provide Level 1 and 2 support across a range of technologies, with a focus on Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, PowerApps, Power Automate, etc.)
- Respond to and resolve end-user support tickets, escalating where appropriate in line with support protocols
- Configure and maintain endpoint devices, workstations, mobile devices, and peripherals
- Deliver in-person support from our Auckland CBD office, with occasional visits to nearby branches
- Use ITSM systems to log and manage incidents, service requests, and changes
- Support internal IT projects and technology rollouts as part of a wider delivery team
- Maintain accurate documentation and contribute to the internal knowledge base
- Identify and flag recurring technical issues or inefficiencies for review
- Work with external vendors and partners to resolve related service requests and escalate issues as needed
Skills & Experience
Essential
- 1–3 years’ experience in a helpdesk or technical support role, ideally in a medium to large organization
- Proven ability to support and administer Microsoft 365 environments (Teams, Exchange Online, SharePoint, OneDrive)
- Understanding of endpoint provisioning and user support in a cloud-first environment
- Familiarity with modern desktop management and troubleshooting tools
- Strong communication, problem-solving, and customer service skills
- Full NZ driver’s license (for occasional onsite support at other Auckland locations)
Desirable
- Exposure to the Microsoft Power Platform (Power BI, Power Automate, Power Apps)
- Experience supporting modern workplace solutions and digital transformation initiatives
- Familiarity with Microsoft Fabric
- ITIL Foundation certification or equivalent knowledge of service management best practice
What We Offer
- A supportive, collaborative team within a modern IT environment
- A centrally located Auckland CBD office, with hybrid flexibility and some travel to regional offices
- Exposure to cutting-edge technologies including Azure, Microsoft 365, Intune, Microsoft Fabric, and AWS
- Hands-on involvement in enterprise-level cloud infrastructure and support operations
- Ongoing training, certification opportunities, and mentorship to support your career development
- The chance to contribute to innovative projects as part of our wider digital transformation journey