Senior Network & Disruption Communication Specialist - Planned

• Develop and deliver communications to ensure customers can confidently navigate the transport network
• Based in Takapuna – Auckland Transport Operations Centre
• Full-time, Permanent position

Te Whiwhinga mahi | The opportunity   

Our Network Communications - Planned team is responsible for the development and implementation of communication strategies and plans to ensure customers can confidently navigate the transport network and be informed of changes or disruptions. 

As Senior Network & Disruption Communication Specialist – Planned, you will develop and deliver Auckland Transport Operations Centre (ATOC) communications plans to help Aucklanders get around every day. You’ll ensure they get the information they need; in the channels they need them, to improve their travel experience across the city when there are changes to transport routes or disruptions.

You will work in a matrix environment with media, marketing, transport planning, creative and project communication teams, to ensure ATOC maintains a high standard of consistent, external communications about the transport network. 

Key responsibilities include:

• Develop and deliver high-quality communications plans (proactive and reactive) that support the public through changes and disruptions to the transport network
• Collaborate with and influence internal stakeholders to identify impacted customers, communities, and external stakeholders, assess risks and develop relevant plans.
• Work collaboratively with and influence comms and engagement colleagues across the organisation
• Provide real time communication support as part of the Public Information Management team in a major incident or emergency.
• Review and approve travel/network related communications drafted by other teams/contractors.

View the position description here.

Appointment salary range midpoint/100% is $121,563 per annum.

Ko koe tēnei | About you   

To be successful you will bring:

• Extensive experience in communications and/or engagement, or a similar field such as journalism or marketing, emergency/incident or other real time communications
• Excellent verbal and written communication skills.
• Excellent relationship management skills, and be able to proactively build strategic and trusted relationships,
• Planning and prioritisation, particularly when priorities change.
• A collaborative working style, able to work as part of a team and within a wider matrix structure

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of Te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public service.  

Mō mātou |About Us

ATOC is a joint venture between Auckland Transport and NZ Transport Agency Waka Kotahi which works behind the scenes to ensure our network keeps moving and that whoever uses it has a safe and efficient journey.

Based at Smales Farm in Takapuna, ATOC is a 24/7 operation responsible for real-time monitoring of the network for both planned and unplanned events, ensuring the right responses are made in a timely manner to deliver safe journeys for our customers. Additionally, this centre is the eyes and ears of the urban and highway One Network, monitoring a total of over 11,000km of state highways, alongside the Wellington Transport Operation Centre (WTOC).

Ka whiwhi koe i te aha | What you will get in return

This is an opportunity to make a difference with worthwhile and meaningful work that will impact the future of our network, while also investing in you personally with growth and development opportunities.

Along with our benefits including 5 weeks annual leave, we offer the NZTA Life, Income Protection and Critical Illness Insurance scheme for permanent employees.

Ready to take the next step in your career? We’d love to hear from you.

Me pēhea te tuku tono | How to apply: 

Click apply to upload your CV and cover letter detailing your suitability for the role.

Rā Katinga | Applications close:

For further information, email: [email protected]

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.