- Lead a team of high performing front-line support managers to meet our customers' housing and wellbeing needs
- Permanent opportunity based in Kaikohe or Kaitaia office
- $131,727 per annum salary + five weeks' annual leave + Other suite of benefits
Ko t m tou mahi - Our Role
As a Team Leader Housing Support, you will lead a team of Housing Support Managers and Senior Housing Support Managers to deliver exceptional support services. You will ensure they have the right tools, guidance, training, and support to carry out their day-to-day activities to the best of their abilities.
You will effectively manage team culture and dynamics to develop and mature a collaborative, high performing team with collective drive to deliver excellent service for K inga Ora customers.
You will be responsible for creating a safe and healthy work environment where customer outcomes, operational targets and positive people experiences are achieved. You will manage and monitor the health and safety of a largely mobile team, produce timely operational reporting that shows the work types, volumes and services being managed by the team and how the team is performing.
You will be required to travel long distance in Northland region.
Ng pumanawatanga ou - What you will bring
- A tertiary qualification is preferred.
- A minimum of 3 years' experience leading, motivating and coaching a high performing service delivery team within a specific location, including managing staff development and performance.
- Demonstrated strong stakeholder relationships and partnerships skills, with a proven ability to collaborate effectively across agencies and with community providers.
- Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities and concerns facing key customer groups who look after a portfolio of customers with varying needs.
- Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload, and specialised community needs.
- Comprehensive knowledge of compliance, regulations, and best practise standards.
- Proven ability and report writing, analysis, and performance monitoring.
- Sound knowledge of residential tenancy act and relevant social housing frameworks.
- Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with M ori and Pasifika, with experience working with different cultures and/or community groups.
- New Zealand driver's licence is required (pool car provided)
Nou te rourou - What's in it for you?
We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits
As a K inga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
Mo m tou - Our Organisation
At K inga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes, and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for K inga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
We are passionate about transforming New Zealand for the better. That includes being a trusted partner for M ori and iwi, protecting and enabling their rights, interests, and aspirations under the guidance of Te Tiriti o Waitangi.
O T tou Uara - Our Values
Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:
- Manaakitanga - People at the Heart
- Mahi Tahi - Better Together
- Whanake - Be Bold
Tuhono mai - Join us
To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz
If you want to know more about the opportunity or have any questions, please email aash.karnawat@kaingaora.govt.nz
Applications close by 11.55pm Tuesday 9th September 2025.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.